jys9 Privacy Policy —
Your Information, Our Responsibility

01Introduction & Scope

jys9 ("we", "our") operates a safe and reliable online entertainment platform for users in Bangladesh. Your privacy matters to us. This Privacy Policy ("Policy") explains what information we collect from you when you use the jys9 website (https://jys9.lat) and its related services, why we collect it, how we use it, and how we keep it protected.

By creating an account on jys9 or using our services, you are considered to have read and agreed to the terms of this Policy. If you do not agree to these terms, please refrain from using our services.

This Policy applies only to jys9's own platform. We are not responsible for the privacy practices of third-party websites or services. Payment processors (such as bKash, Nagad, Rocket) and banking partners have their own privacy policies that apply to their respective services.

02What Information We Collect

jys9 collects the information needed to run its services smoothly and to improve the user experience. The categories of information collected are described below.

2.1 Registration & Identity Information

When you create an account on jys9, we collect the following information:

• Full name
• Email address
• Mobile number
• Date of birth (for age verification — users must be 21 years of age or older)
• Password (stored in encrypted form, never readable in plain text)

2.2 Financial & Payment Information

We need certain financial information to process transactions. jys9 supports transactions through Bangladesh's main mobile banking methods — bKash, Nagad, Rocket — and bank transfer. In this regard, we collect:

• Account number or mobile number associated with the payment method
• Transaction amount and date
• Withdrawal and deposit history
• Relevant banking information for bank transfers

We never store full card numbers or passwords for any payment method.

2.3 Identity Verification Information (KYC)

To ensure security and maintain responsible gaming, we may request identity verification information in certain situations:

• Copy of National ID (NID) or passport
• Proof of address document
• Selfie or photo ID in some cases

2.4 Automatically Collected Information

When you use jys9 services, certain technical information is collected automatically:

• IP address and device identifier
• Browser type and version
• Operating system information
• Page visit logs, clicks, and session duration
• Referral URL
• Cookies and session tokens

03Purpose of Data Use

jys9 uses collected information only for specific, lawful, and clearly stated purposes. A detailed description of the purposes for which we process information is provided below:

3.1 Account & Service Management

• Account creation, verification, and management
• Login and security verification
• Processing deposits and withdrawals
• Providing bonuses and promotional offers
• Maintaining gaming history and transaction records

3.2 Security & Fraud Prevention

• Detecting unauthorized access to accounts
• Monitoring suspicious financial transactions
• Identity verification and fraud prevention
• Preventing multiple accounts or bot usage

3.3 Responsible Gaming

jys9 believes in responsible gaming. By analyzing user gaming behavior, we can identify potentially problematic patterns and provide timely support.

3.4 Customer Support

• Resolving your issues or complaints
• Providing assistance via live chat (24/7)
• Responding to inquiries by email
• Sending important account-related notifications

3.5 Service Improvement

• Analyzing and improving the user experience
• Testing new games and features
• Identifying and resolving technical issues

04Cookies & Tracking Technologies

jys9 uses cookies and similar tracking technologies on its website. Cookies are small text files stored on your device that help the website remember information from your previous visits.

4.1 Essential Cookies

These cookies are essential for the website's core functionality. They are used to keep login sessions active, manage security tokens, and save your preferences. Disabling these cookies will break many features of the service.

4.2 Functional Cookies

These cookies are used to remember your language preferences, service customizations, and information from previous sessions. They are optional but improve the user experience.

4.3 Analytics Cookies

Analytics tools may be used to understand website traffic and usage patterns. This information is analyzed in aggregate and used to improve the quality of the service.

You can control or delete cookies through your browser settings. However, disabling certain cookies may cause some jys9 services to not function properly.

05Data Sharing & Disclosure

jys9 does not sell, rent, or transfer your personal information to third parties for any commercial purpose. However, we may share your information in certain situations:

5.1 Service Provider Partners

To operate jys9's services, we work with certain trusted technology and service providers — such as payment processors, hosting providers, and customer support software. Only the necessary information is shared with these partners and they may only use it in accordance with our instructions.

5.2 Legal Obligations

In the case of a court order, a lawful request from a law enforcement agency, or applicable legal obligations, we may disclose information to the relevant authorities.

5.3 Business Restructuring

In the event of a company merger, acquisition, or asset transfer, user information may be transferred. We will notify users before such a change takes place.

5.4 With Your Consent

Outside of the situations described above, information will not be shared without your explicit consent.

06Data Security Measures

jys9 has implemented industry-standard technical and administrative measures to keep your personal information secure.

6.1 Encryption

All communications on the jys9 platform are secured through SSL/TLS encryption. User passwords are stored in encrypted form and are never kept in plain text under any circumstances.

6.2 Access Control

jys9 staff are only granted access to the information needed to carry out their responsibilities. All access is logged and reviewed regularly.

6.3 Server Security

Our servers are located in secure data centers and receive regular security updates and patches. Firewalls, intrusion detection systems, and data backup measures are active.

6.4 Response to Security Breaches

If a security breach occurs, we will address it promptly and notify affected users in a timely manner. If you notice any suspicious activity related to data security, please contact us at [email protected].

07Data Retention Period

jys9 retains your information only for as long as necessary — no longer. When determining the retention period for information, we consider the following:

• Active accounts: Information related to an account will be retained for as long as the account remains active.
• Closed accounts: Financial transaction records may be retained for a specified period after account closure in accordance with applicable law.
• Legal requirements: Information required for dispute resolution, fraud investigations, or legal claims may be retained for an extended period.
• Analytics data: Aggregate and anonymized analytics data may be retained for a longer period.

Once the need to retain information has ended, we delete or anonymize it using secure methods.

08Your Rights & Choices

As a jys9 user, you have certain important rights over your own information. To exercise these rights, contact us at [email protected].

8.1 Right to Access

Upon your request, you can find out what information we hold about you and how it is being used.

8.2 Right to Rectification

If any information stored in your account is incorrect or incomplete, you can request that it be corrected.

8.3 Right to Erasure

In certain situations — such as when closing your account — you can request that your information be deleted. However, some information may need to be retained for a specified period due to legal obligations.

8.4 Right to Opt Out of Marketing Communications

You can unsubscribe from promotional emails or messages at any time. However, it may not be possible to turn off important account notifications.

8.5 Right to Lodge a Complaint

If you have any concerns about how your information is being processed, please contact us directly first. We will endeavor to resolve the matter within a reasonable time.

09Protection of Minors

jys9's services are intended only for individuals aged 21 or older. We do not intentionally collect any personal information from minors.

We verify date of birth at registration and prevent anyone under the age of 21 from creating an account. If we become aware that a minor has created an account, we will immediately close that account and delete the associated information.

If you believe that a minor has created a jys9 account, please let us know at [email protected].

10Changes to the Policy

jys9 reserves the right to update this Privacy Policy from time to time. Changes to this Policy may occur due to service improvements, the introduction of new technologies, or changes in applicable law.

For significant changes, we will notify you by email or via a notice on our platform. Continued use of jys9 after any changes will indicate that you have accepted the updated policy.

The latest version will always be available on this page (https://jys9.lat/privacy-policy). Please visit this page regularly.

11Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please get in touch with us. The jys9 customer support team is available seven days a week, twenty-four hours a day, in both Bengali and English.

For more details, please also visit our Terms & Conditions and Responsible Gaming pages.